Effective Date: January 30, 2026
Last Updated: January 30, 2026
Welcome to Donum. These Terms and Conditions, inclusive of the Merchant Subscription Agreement herein (collectively, the "Terms," "Agreement"), constitute a legally binding contract between you and Dodo Soft ("Donum," "we," "us," "our") governing your access to and use of the digital loyalty platform, website, dashboard, and all related services (the "Service" or "Platform") available at https://donum.dk.
By (i) accessing or browsing our website; (ii) registering for a free trial or demo; (iii) clicking "I Accept" or similar during the Merchant sign-up; or (iv) using the Service as a Customer to collect stamps or redeem rewards, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you are acting on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree with any part of these Terms, you must not access or use the Service.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. For active Merchant subscribers, we will additionally provide notice via the email associated with your account at least thirty (30) days prior to changes that adversely affect your subscription rights. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of them.
Donum provides a frictionless, digital loyalty and customer retention platform designed to turn happy customers into loyal regulars. The Service enables:
For Merchants: To create and manage digital stamp card programs; provide Customers with a simple NFC-scan method to collect stamps; issue digital Reward Vouchers automatically; and access a real-time admin dashboard with insights on customer retention, stamp tracking, and program performance.
For Customers: To participate in Merchant loyalty programs without needing a separate app, using their smartphone to scan, collect stamps, and redeem rewards directly with the Merchant.
To use the Service as a Merchant, you must complete the registration process, provide accurate and complete business information, and maintain the accuracy of this information. You are responsible for all activities conducted under your account.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use or security breach.
Customer access to a specific loyalty program is granted by the inviting Merchant. Customers may be required to provide contact information (e.g., phone number) to participate. Their use is governed by these Terms and the specific rules of the Merchant's program.
This Section 5 details the commercial subscription terms and is an integral part of this Agreement for all Merchant users.
Your subscription begins on your purchase date and continues for the initial term (monthly/annual). It will automatically renew for successive terms unless you cancel before the renewal date. The Subscription Fee for the renewal term will be charged to your payment method on file.
We may change Subscription Fees. We will provide active Merchants at least thirty (30) days' notice via email before changes apply to a renewal term. Your continued use after the change effective date constitutes acceptance.
We may add, modify, or remove features to improve the Service but will not materially reduce the core functionality of your current Plan during your active subscription term.
The Service, its original content (excluding Merchant Data), features, functionality, the Donum name, logo, and all related intellectual property are the exclusive property of Donum and its licensors, protected by copyright, trademark, and other laws. Your use of the Service grants you no right, title, or interest in these assets.
You retain all rights to your Merchant Data. By using the Service, you grant Donum a worldwide, non-exclusive, royalty-free license to use, host, process, and display Merchant Data solely for the purpose of providing, securing, and improving the Service.
Any suggestions, ideas, or feedback you provide regarding the Service are voluntary. You grant us a perpetual, irrevocable license to use such feedback for any purpose without obligation or compensation.
Our collection and use of personal data is governed by our Privacy Policy (https://donum.dk/privacy), which is incorporated into these Terms by reference. The Privacy Policy explains how we handle data for both Merchants and Customers.
As a Merchant, you are an independent data controller for the personal data of your Customers that you collect and process via the Service. You agree to:
Donum acts as a data processor for such data, as detailed in our Data Processing Agreement (DPA), which is incorporated for Merchant users.
You are solely responsible for:
You agree not to use the Service to:
The Service facilitates but is not a party to the loyalty contract between a Merchant and a Customer. The issuance of a stamp or Reward Voucher creates a direct obligation solely between the Merchant and the Customer. Donum is not responsible for a Merchant's failure to honor a reward.
Customers must redeem Reward Vouchers directly with the issuing Merchant, subject to that Merchant's policies and availability.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, DONUM EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
You agree to indemnify, defend, and hold harmless Donum, its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to: (i) your use of the Service; (ii) your violation of these Terms; (iii) your loyalty program terms or the fulfillment of rewards; or (iv) your violation of any third-party right or applicable law.
These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of Denmark, without regard to its conflict of law principles.
We encourage you to contact us first at legal@donum.dk to resolve any dispute informally.
If informal resolution fails, any legal action or proceeding shall be brought exclusively in the competent courts of Copenhagen, Denmark. Both parties consent to personal jurisdiction there.
These Terms constitute the entire agreement between you and Donum regarding the Service and supersede all prior agreements and communications.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
You may not assign your rights under these Terms without our prior written consent. We may assign our rights and obligations freely.
We are not liable for any failure or delay in performance due to causes beyond our reasonable control.
For questions about these Terms, or to send legal notices, please contact us at:
Dodo Soft - CVR: 46219805
Email: contact@donum.dk
Phone: +45 55 20 11 50